General Questions
1. Are your products safe for daily use?
All of our feminine care products are crafted with mild, gentle ingredients. They are carefully formulated for daily body care, safe and skin-friendly for long-term regular use.
2. Do you test products on animals?
We firmly support cruelty-free concepts. All our items are 100% cruelty-free, with no animal testing at any production stage.
Order & Payment
3. How can I track my order?
Once your order ships, you will receive an email with a tracking number and link. You can check real-time delivery status online anytime.
4. What payment methods do you accept?
We support mainstream global payment options. All transactions are encrypted and protected to ensure your payment security.
Shipping & Delivery
5. How long will delivery take?
Standard international shipping takes 7–15 business days. Delivery time may vary slightly due to customs clearance and local logistics.
6. Do you offer worldwide shipping?
Yes. We provide global shipping service and deliver to most countries and regions around the world.
Returns & Support
7. Can I return or exchange products?
We offer a 30-day return policy. Unopened and unused items can be returned or exchanged following our official return rules.
8. How to contact customer support?
If you have any questions or concerns, please email us at:
contact@herfora.com
